My water heater had developed a leak over the weekend.They laid out the price difference between a weekend job and one done during the week. I opted to wait when they said hey could be at my home at 7:30 Monday morning. Quoted a price. over the phone and stuck to it, although I think it was a bit more work than either of us knew. The price, BTW, was half of what another large company had quoted. Highly recommend!